Frequently Asked Questions
If your question isn't answered, please email contact@universalclothingclub.com and I can assist you further.
1
I aim to fulfil all orders within 3 weeks. This is because all of my items are hand-made and hand-packed by myself. Due to offering an exstensive size range with mutlipe garments, garment colours and design options. all items are made on demand as and when ordered unless stated otherwise and have been made in advance. Once your item has been fulfilled, you will received a notification via Email or Text.
2
All items are sent via Royal Mail Second Class Tracked and collected from us on Mondays, Wednesdays and Fridays. Once dispatched, orders can take upto 3 working days to arrive. If you've filled in your email or mobile number, you will be contacted with a 2hr window slot of when the item will be arriving so you can opt to choose a save place or change the delivery date if you wont be in.
3
If you haven't received your order within 3-5 working days (Monday-Friday) please contact our support and I'll be more than happy to look into this for you. To help speed up the process, in your message, please include your order nuimber and confirm your full postal address (including post code).
4
All items go through a quality control check before it gets carefully packaged and sent to you. Should your item arrived in a damaged state, please email contact@universalclothingclub with images of your damaged item, and i'll work quickly to get it resolved for you.
5
Each item is made on demand as and when an order is recieved. It is made to your specification with the size, garment type, garment colour and design and therefore personalised for you. Due to this, I don't accept returns.
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